Experience the service, enjoy the quality:

We realize if you need customer service, you’re probably struggling with something, and that’s the last thing we both want. It is in our culture to find solutions.

• Speed: A hallmark of our customer service program is how quickly we respond to your needs. We may not have an immediate answer, but you’ll know where we stand on the issue.

• Accuracy: Apffels invests in continuous staff education, honing our soft skills, like active listening and empathy.

• Clarity: It’s about having the knack for making the complex, easy to understand. Accuracy is the “what.” Clarity is the “how.”

• Transparency: Understanding what is happening is the “why.” We understand the importance of sharing with you the reason why. Sometimes we share too much information, but it’s important to us that you know the “why” in the process.

• Accessibility: If you have a problem, it’s the worst to not be able to get in touch with someone. Funny thing, we know that even though this is an enormous industry, it is really a small world and Apffel’s reputation of accessibility is important to us. We are here when you need us.

• Empowerment: Let us know your needs. We will move heaven and earth to support you.

• Friendliness: It’s the human side of the equation, where our one-to-one support, really shines through. Don’t be surprised if you hear, “Hey, I know you, how have you been?”

• Efficiency: We might say, our investment in technology really helps with efficiency.

  
  It's our goal to exceed customer's expectations — every chance we get.